PRIVACY POLICY
‍Allora Cleaning San Diego

This Privacy Notice for Allora Cleaning San Diego (“we,” “us,” or “our”) describes how and why we may access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

• Visit our website at https://[sd.alloracleaning.com], or any website of ours that links to this Privacy Notice
• Request a quote, schedule cleaning services, or communicate with us
• Engage with us in sales, marketing, customer support, or events

Questions or Concerns?

Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services.

If you have any questions, contact us at: info@sd.alloracleaning.com

SUMMARY OF KEY POINTS

What personal information do we process?

We process personal information depending on how you interact with us and the Services.

See “What Information Do We Collect?”

Do we process sensitive personal information?

No.

Do we collect information from third parties?

No, except for limited integrations (e.g., payment processors, analytics tools).

How do we process your information?

To provide, improve, secure, and support our Services.

See “How Do We Process Your Information?”

When and with whom do we share information?

Only in specific situations (e.g., service providers, business partners).

See “When and With Whom Do We Share Your Personal Information?”

How do we keep information safe?

We implement reasonable safeguards, but no system is 100% secure.

What are your rights?

California residents and certain U.S. residents may have rights to access, delete, or correct personal data.

How do you exercise your rights?

Email us at info@sd.alloracleaning.com with “Privacy Request” in the subject line.

TABLE OF CONTENTS

1. What Information Do We Collect?
2. How Do We Process Your Information?
3. When and With Whom Do We Share Your Personal Information?
4. Do We Use Cookies and Other Tracking Technologies?
5. Do We Offer Artificial Intelligence–Based Products?
6. How Long Do We Keep Your Information?
7. How Do We Keep Your Information Safe?
8. Do We Collect Information From Minors?
9. What Are Your Privacy Rights?
10. Controls for Do-Not-Track Features
11. Do California Residents Have Specific Privacy Rights?
12. Do We Make Updates to This Notice?
13. How Can You Contact Us About This Notice?
14. How Can You Review, Update, or Delete Your Data?

1. What Information Do We Collect?

Personal Information You Disclose to Us

In Short: We collect information you voluntarily provide.

This may include:

• Names
• Email addresses
• Phone numbers
• Property addresses
• Contact preferences
• Billing addresses
• Payment details (processed securely through third-party payment providers)

We do not collect sensitive personal information.

All personal information must be accurate. Please notify us of changes.

Information Automatically Collected

In Short: We collect certain technical data automatically.

This may include:

• IP address
• Browser and device characteristics
• Operating system
• Country and general location
• Device identifiers
• Pages visited and timestamps
• Error logs and diagnostics

We also use cookies and similar technologies.

Google API

If we use Google API services (such as Maps), usage complies with the Google API Services User Data Policy, including Limited Use requirements.

2. How Do We Process Your Information?

We may process your personal information to:

• Deliver cleaning services
• Respond to inquiries
• Schedule appointments
• Process payments
• Send administrative messages
• Send marketing communications (based on your preferences)
• Deliver targeted advertising
• Comply with legal obligations
• Prevent fraud and maintain security

3. When and With Whom Do We Share Your Personal Information?

We may share personal information in the following situations:

Service Providers

With vendors who help operate our business (e.g., payment processors, scheduling platforms, email tools).

Business Transfers

During mergers, acquisitions, financing, or sale of assets.

Affiliates

Who must follow this Privacy Notice.

Business Partners

For relevant promotions or integrated services.

We do not sell personal information.

4. Do We Use Cookies and Other Tracking Technologies?

Yes. We may use cookies, pixels, and similar technologies for:

• Website functionality
• Security
• Analytics
• Advertising personalization

You may control cookies through your browser settings.

Google Analytics

We may use Google Analytics to understand website usage and improve performance.

Opt-out options:

• Google Analytics Opt-Out Browser Add-On
• Google Ads settings
• Industry opt-out tools

5. Do We Offer Artificial Intelligence–Based Products?

We may offer AI-enabled features such as:

• Automated support tools
• Smart scheduling assistants
• AI-driven booking experiences

These tools may use third-party services (e.g., OpenAI or similar providers).

AI inputs and outputs may be processed to operate these tools.

You must not misuse AI tools or violate third-party policies.

To opt out of AI-based interactions, email:

info@sd.alloracleaning.com

6. How Long Do We Keep Your Information?

We retain personal information only as long as necessary to:

• Provide services
• Meet legal obligations
• Prevent fraud
• Maintain security

When no longer needed, we securely delete or anonymize it.

7. How Do We Keep Your Information Safe?

We implement reasonable organizational and technical safeguards.

However, no online transmission is completely secure. Please use secure networks when interacting with our Services.

8. Do We Collect Information From Minors?

No.

We do not knowingly collect or market data to users under 18. If we learn we have collected such data, we will delete it.

9. What Are Your Privacy Rights?

Depending on your state of residence, you may have rights to:

• Access your personal information
• Correct inaccurate data
• Delete personal information
• Withdraw consent
• Opt out of marketing communications

To exercise your rights, email:

info@sd.alloracleaning.com

Marketing opt-out options:

• Click “unsubscribe” in emails
• Reply STOP to SMS
• Contact us directly

10. Controls for Do-Not-Track Features

Most browsers offer DNT settings. Since standards are not yet uniform, we do not currently respond to Do-Not-Track signals.

11. Do California Residents Have Specific Privacy Rights?

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents may have the right to:

• Request access to personal information
• Request deletion
• Request correction
• Opt out of targeted advertising
• Limit use of sensitive information (we do not collect sensitive data)

We do not sell personal information.

To submit a privacy request, email:

info@sd.alloracleaning.com

Subject line: “California Privacy Request”

12. Do We Make Updates to This Notice?

Yes.

We may update this Privacy Notice to remain compliant with applicable laws. The revised version becomes effective immediately upon posting.

13. How Can You Contact Us About This Notice?

Allora Cleaning San Diego

Website: https://sd.alloracleaning.com

Email: info@sd.alloracleaning.com

14. How Can You Review, Update, or Delete the Data We Collect From You?

To review, update, or delete your personal information, email:

info@sd.alloracleaning.com

Include sufficient details for us to verify your identity before processing requests.

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